Job Description
CUSTOMER SERVICE – ONSITE REPRESENTATIVE
n
Be the friendly face customers remember.
n
Peters Glen Shade Houses is looking for a confident, organised and genuinely helpful person to join our team as an Onsite Customer Service Representative.
n
This isn't a role where you'll spend all day reading from scripts.
n
You'll be talking with real customers, helping solve real problems, answering questions, guiding people through their options and making sure every person who deals with Peters Glen walks away feeling looked after.
n
If you enjoy helping people, like getting things sorted and take pride in doing a job properly, we'd love to hear from you.
n
WHAT YOU'LL BE DOING
n
You'll be an significant part of the customer experience from the first enquiry through to follow-up.
n
Your day may include:
n
n
Welcoming and assisting customers onsite
n
Answering incoming phone and email enquiries
n
Helping customers understand our shade house products and options
n
Following up enquiries, orders and customer questions
n
Providing friendly, practical product guidance
n
Keeping customer information and enquiries organised
n
Working closely with the wider Peters Glen team
n
Finding solutions when something doesn't go exactly to plan
n
Making sure customers feel heard, informed and valued
n
n
WHO WE'RE LOOKING FOR
n
We're less interested in fancy job titles and more interested in how you work and how you treat people.
n
You'll fit in well if you:
n
Love helping people
n
You're approachable, patient and enjoy finding the right solution for a customer.
n
Communicate clearly
n
You're comfortable speaking face-to-face, over the phone and through email.
n




Take ownership
n
If something needs doing, you follow it through rather than waiting for someone else to fix it.
n
Stay organised
n
You can manage multiple enquiries and priorities without losing the details.
n
Bring positive energy
n
You contribute to the team and help create a workplace people enjoy being part of.
n
Move with purpose
n
You understand what matters, get onto it and keep things moving.
n
Are willing to learn
n
You don't need to know everything about shade houses on day one. We can teach products. We're looking for the right attitude.
n
WHY PETERS GLEN?
n
We're an Australian business helping gardeners create better growing environments in their own backyards.
n
Our customers include passionate orchid growers, bonsai enthusiasts, vegetable gardeners, plant collectors and everyday Australians who simply love growing things.
n
We care about the products we build — but just as importantly, we care about how our customers are treated.
n
You'll join a team that values:
n
Take ownership, no excuses.
n
Follow through and take responsibility for the result.
n
Create a positive team spirit.
n
Support each other and make the workplace better.
n
Move with purpose & urgency.
n
Focus on what matters and turn priorities into results.
n
Be humble.
n
Stay open, keep learning and treat people with respect.
n
Build with care and passion.
n
Take pride in the details and the experience we give our customers.
n
SOUND LIKE YOU?
n
If you're looking for a customer service role where you can talk to people, solve problems, learn something new and genuinely make a difference to a customer's day, we want to hear from you.

📌 Customer Service (Toowoomba)
🏢 Peters Glen Shade Houses
📍 Toowoomba