Job Description
Looking to start or grow your career with a global organisation that values development, progression and purpose? Join Crawford as an Administration Assistant and gain hands-on experience in a supportive, high-performing team while helping people and businesses recover from life's unexpected events.
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Based in Newcastle, this role offers structured training, exposure to a variety of business functions, and genuine opportunities to build a long-term career within the insurance and claims industry.
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What's In It For You?
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Join a global organisation known for developing and investing in its people
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Hybrid working arrangements (3 days in the office, 2 days from home) for greater flexibility
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Comprehensive training and ongoing support, with no insurance experience required
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Be part of a friendly, supportive team that celebrates success and helps each other grow
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Explore long-term career opportunities across Crawford's national and global network
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Why Crawford?
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For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long-term career. Our people benefit from the scale and stability of a global organisation while enjoying the support, collaboration and close-knit culture of a local team.
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The Opportunity
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Looking to start or grow your career with a global organisation that values development,



progression and purpose? Join Crawford as an Administration Assistant and gain hands-on experience in a supportive, high-performing team while helping people and businesses recover from life's unexpected events.
n
Based in Newcastle, this role offers structured training, exposure to a variety of business functions, and genuine opportunities to build a long-term career within the insurance and claims industry.
n
What's In It For You?
n
n
Join a global organisation known for developing and investing in its people
n
Hybrid working arrangements (3 days in the office, 2 days from home) for greater flexibility
n
Comprehensive training and ongoing support, with no insurance experience required
n
Be part of a friendly, supportive team that celebrates success and helps each other grow
n
Explore long-tim...emprearries across Crawford's national and global network
n
n
Why Crawford?
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For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader ... together, we can grow together. Our people benefit from the scale and stability of a global organisation while enjoying the support, collaboration and close-knit culture of a local team.
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What You Will Be Doing
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Answering calls and responding to email enquiries
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Supporting clients and stakeholders throughout the claims process
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Assisting with reports, documentation and general administrative tasks
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Managing shared inboxes and calendars
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Coordinating information and supporting day-to-day team operations
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Providing exceptional customer service to internal and external stakeholders
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What We Are Looking For
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Essential
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Previous administration and/or customer service experience
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Strong communication skills, both written and verbal
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Excellent organisational skills and attention to detail
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A proactive attitude with a willingness to learn
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Desirable
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Experience using Microsoft Office, particularly Excel
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Exposure to insurance, claims or professional services environments
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Growth opportunities at Crawford
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We are committed to helping our people grow and build rewarding careers. Depending on your interests and career goals, opportunities may include:
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Internal and External Claims Adjuster positions
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Leadership and specialist career pathways
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Cross-functional opportunities across departments including TPA, HR, Technology and Operations
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National and international career opportunities within the wider Crawford network
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If you are looking for a role that offers training, support and long-term career opportunities, we would love to hear from you.

📌 Administration Assistant (New South Wales)
🏢 Crawford
📍 New South Wales