Job Description
Claims Support Officer
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MAYDAY Recruitment is partnering with a growing insurance claims and property restoration business to recruit a Claims Support Officer for their team based in Albion.
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This is an excellent opportunity for someone with customer service, administration, contact centre, or insurance experience who is looking to develop their skills within the claims industry.
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About the Business
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Operating within the insurance claims and property restoration sector, this established organisation supports homeowners and businesses impacted by storm and hail damage.
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Their team assists customers throughout the insurance claims process, providing guidance, support, and expert claim management to help achieve positive outcomes during what can often be a stressful time.
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With continued growth and a strong reputation within the market, they are seeking a motivated Claims Support Officer to join their team.
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About the Role
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As a Claims Support Officer, you'll provide administrative and customer service support to Claims Consultants, helping ensure claims are progressed efficiently and customers remain informed throughout their claim journey. This is a diverse role offering a combination of customer interaction, administration, stakeholder communication and problem-solving.
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Key Responsibilities
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Manage inbound and outbound customer calls
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Provide administrative support to the wider claims team
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Assist with the progression of insurance claims through various stages
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Communicate with customers regarding claim updates and next steps
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Prepare and maintain claim documentation
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Liaise with customers, insurers, and internal stakeholders
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Respond to customer enquiries and concerns professionally
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Ensure information is accurately maintained across multiple systems
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About You
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The ideal candidate will be confident, customer-focused, highly organised and comfortable managing multiple priorities within a fast-paced environment.
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To be successful, you'll ideally have:
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Experience in customer service, administration, contact centres, or insurance
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Confidence handling both inbound and outbound phone calls
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Strong verbal and written communication skills
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Excellent attention to detail and accuracy
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The ability to prioritise competing tasks effectively
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Strong computer skills and confidence learning new systems
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A professional and empathetic approach when dealing with customers
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A genuine interest in developing a career in insurance and claims
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Previous insurance or claims experience is highly regarded but not essential.
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What They Can Offer
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$***** per hour + Super
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Full-time position, Monday to Friday, 8:00am to 4:00pm
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Ongoing temporary contract
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Ongoing mentoring and support from experienced Claims Consultants
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Supportive and cooperative team culture
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Hybrid flexibility available following probation (1 day working from home per week)
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Staff parking available onsite
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Convenient Albion location close to public transport
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Regular team social events and a positive workplace environment
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📌 Claims Support Officer (Victoria)
🏢 Mayday Recruitment Group
📍 Victoria