As our Customer Service Coordinator, you will be responsible for managing customer enquiries and coordinating customer matters across the business. This is a hands-on role suited to someone who enjoys helping customers, solving problems and coordinating multiple tasks in a fast-paced environment. You'll play an important part in the customer journey, working closely with our internal teams, installers and customers to ensure enquiries and issues are followed through from start to finish.

Key responsibilities
Handling inbound and outbound customer calls, emails and enquiries
Providing customers with skilled, accurate and timely updates
Taking ownership of customer enquiries through to resolution
Coordinating with installation, service, operations and other internal teams
Following up outstanding customer matters and ensuring nothing is left unresolved
Scheduling and coordinating appointments where required
Maintaining accurate customer notes, records and updates within company systems
Escalating urgent or complex matters to the appropriate team or manager
Managing customer expectations professionally when delays or issues arise
Following up internal teams and external contractors to obtain updates for customers

About you




Previous experience in customer service, coordination, administration or a similar role
Excellent verbal and written communication skills
Confidence speaking with customers over the phone
Strong organisational and time-management skillsThe ability to manage multiple customers and priorities at once
A proactive approach to following up and resolving issues
Strong attention to detail and accurate record keeping
The ability to remain professional when dealing with difficult or frustrated customers
Confidence working across different departments to get outcomes
Good computer skills and the ability to learn new systems quickly

About us

VoltX Energy operates in the rapidly growing Australian renewable energy sector. You'll join a quick-moving business where you can make a genuine impact on how we support our customers. We offer a collaborative team environment, prospects to develop your skills and career as the business grows, and exposure to the rapidly expanding solar, battery and energy industry.

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📌 Customer Service Coordinator New South Wales (Australia)
🏢 Voltx Energy
📍 Australia