About the role

This is a varied role working closely with the surgeon and patients within a small specialist surgical practice. The role includes managing appointments and patient enquiries, coordinating surgical bookings, liaising with hospitals and other healthcare professionals, correspondence, billing and general practice administration. This is more than a reception role.

You will work closely with the principal surgeon and take responsibility for the day-to-day administration and coordination of the patient journey.

Key responsibilities
Managing patient enquiries, appointments and the surgeon's consulting diary
Providing skilled and empathetic communication with patients by telephone, email and in person
Coordinating surgical bookings and theatre lists
Liaising with hospitals, anaesthetists, referring doctors and other healthcare professionals
Preparing and managing correspondence, referrals and clinical documentation
Providing patients with surgical quotations and relevant administrative information
Medicare and private health insurance billing and receipting
Maintaining accurate patient records and following up outstanding administrative tasks




Managing practice email and electronic communications
Assisting with the smooth running of consulting sessions
Supporting the surgeon with day-to-day practice administration
Contributing to improving administrative systems and processes within the practice

About you
Previous medical secretarial or medical administration experience
Experience working with a surgeon or within a specialist surgical practice
Excellent computer skills and confidence learning and working across multiple software platforms
Experience with practice-management or electronic medical-record software; experience with Gentu would be advantageous but is not essential
A sound understanding of Medicare, private health insurance and medical billing
Excellent written and verbal communication skills
Exceptional attention to detail and follow-through
Solid organisational skills and the ability to prioritise independently
A skilled, calm and warm manner with patients
Initiative and the ability to identify what needs to be done rather than waiting for direction
Reliability, consistency and a strong work ethic

📌 Medical Secretary St Leonards (Australia)
🏢 Recognized
📍 Australia