Job Description
Roaming Therapy is seeking a friendly, organised and proactive NDIS Appointment Setter & Admin to support our growing mobile allied health team.
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A key focus of this role is making outbound calls to people who have enquired through our marketing campaigns, following up with potential clients and booking suitable clients in for appointments. You'll need to enjoy speaking with people, confidently explain our services and help prospective clients take the next step.
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Alongside appointment setting, you'll support participant intake, clinician scheduling and day‐to‐day administration, helping create a positive client experience from the first enquiry through to ongoing care.
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Performance‐based bonuses are available, and previous NDIS experience is highly regarded.
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Key Responsibilities
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Proactively call new marketing leads to discuss their needs, explain our services and book appointments.
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Follow up prospective clients who haven't yet booked, maintaining consistent and qualified communication.
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Respond promptly to enquiries received through phone, email, online forms and referrals.
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Build rapport with participants, families, carers and support coordinators, answering questions and guiding them through the booking process.
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Keep accurate records of calls, follow‐ups, lead progress and appointment bookings.
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Coordinate clinician calendars and match new clients with appropriate clinicians based on location, availability and service needs.
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Assist with intake and onboarding, including collecting relevant NDIS, funding and referral information.
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Prepare service agreements and assist with other client documentation.
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Maintain accurate, up‐to‐date client records within our practice management system.
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Support clinicians and clients with cancellations, rescheduling and ongoing appointment coordination.
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Communicate professionally with participants, families, carers,



support coordinators and plan managers.
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Monitor shared inboxes, incoming calls and administrative requests, and assist management with general operational tasks.
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About You
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We're looking for someone who is:
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Confident making outbound calls and comfortable spending a significant part of the day speaking with prospective clients.
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Proactive with follow‐ups and motivated to turn suitable enquiries into booked appointments.
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Friendly, professional and able to build trust over the phone.
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Comfortable discussing client needs, answering questions and helping people make informed decisions about our services.
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Highly organised, with strong attention to detail and the ability to manage calls, bookings and administrative tasks.
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Compassionate and comfortable communicating with people with disability, families and carers.
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Confident using online software, client management systems and scheduling tools.
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Reliable, able to work independently and a strong written and verbal communicator.
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Highly Regarded Experience
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NDIS experience, particularly participant intake, onboarding or administration.
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Appointment setting, lead follow‐up, telephone sales or customer service.
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Allied health administration or medical reception.
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Working with support coordinators and plan managers.
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Managing clinician calendars and allied health appointment scheduling.
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Using practice management software or CRM systems.
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About Us
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Roaming Therapy is a growing mobile allied health provider delivering Physiotherapy, Occupational Therapy, Speech Pathology, Exercise Physiology and Hydrotherapy in clients' homes and communities.
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We focus on making allied health services accessible and convenient. You'll work closely with our clinicians and management team, playing an important role in helping new clients access care and keeping our services running smoothly.
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Performance‐based bonuses are available to recognise strong results in the role.

📌 Ndis Appointment Setter & Admin Role (Victoria)
🏢 Roaming Therapy
📍 Victoria