Job Description
We have an exciting full-time Service Advisor position available.
Working Mon-Fri in our service department, you will support our Service Manager and Technicians to provide exceptional customer service.
About Reef Marine
Reef Marine is Central QLD's largest marine dealer.
Our store consists of a modern, fully equipped workshop with the latest test and service equipment, an extensive spare parts and chandlery section and knowledgeable sales and finance department.
We are looking for candidates who take pride in their work, to join our small team of 20 employees.
Working closely together in a fast-paced environment, we are a skilled and enthusiastic team.
As Service Advisor you will
Provide professional customer service both face to face and via phone
Correctly identify the make, model and service requirements of the customers outboard
Prepare and deliver quotes
Schedule jobs according to daily work load and available hours
Communicate effectively with customers regarding service jobs, including discussing technical information,



delays and further requirements
Process warranty work quotes and liaise with insurance companies
Maintain and update customer database
To be successful in this role, you will need:
Exceptional customer service and communication skills
Organised and a keen eye for detail
Intermediate computer skills
An honest and reliable work ethic
A desire to succeed and self-develop
Sound knowledge of the marine or automotive industry would be preferred but not essential
Prior experience in a similar role at a truck, car or agricultural dealership would be highly regarded
As an integral part of our service team, you will be responsible for ensuring our customers are kept up to speed on the servicing of their motors at every stage.
You will liaise with both customers and staff to provide accurate advice and options.
You will be required to deliver an exceptional experience in a rapid paced environment.

📌 Service Advisor (North Mackay)
🏢 Reef Marine
📍 North Mackay