Job Description
At Monaro Medical Practice, our commitment to quality patient care is reflected in every interaction with our team.
From the warm welcome at reception to the expert guidance of our healthcare professionals, each team member is united by a shared goal: to ensure the health and wellbeing of our community is always prioritised.
We are currently seeking a reliable, friendly and enthusiastic Medical Receptionist to join our team.
This role is ideal for someone who enjoys working in a fast-paced medical environment, has excellent communication and organisational skills and takes pride in delivering outstanding patient service.
About the Role
As the first point of contact for our patients, you will play an significant role in ensuring the smooth day-to-day running of the practice.
This position will involve a variety of reception and administrative duties, with shifts offered on a casual basis to support busy periods and staff leave coverage.
Key Responsibilities
Welcoming patients and providing exceptional customer service
Answering incoming phone calls and managing appointment enquiries
Booking and triaging appointments in accordance with practice procedures
Processing EFTPOS, Medicare and other payments/claims
Data entry and maintaining accurate patient records in medical software
Managing incoming clinical correspondence,



results and patient documents
General reception and administrative support duties
Assisting doctors, nurses, the Practice Manager and administration team as required
Maintaining a clean, organised and professional reception and waiting area
About You
To be successful in this role, you will have:
Previous experience in a reception, administration or customer service role
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
The ability to multitask and work efficiently in a busy environment
A professional, friendly and compassionate manner
A strong understanding of patient confidentiality and privacy requirements
Availability to work flexible casual shifts to cover peak periods and staff leave
Desirable
Previous experience in a medical reception role
Experience using medical or practice management software
First Aid Certificate
Working With Children Check
National Criminal Record Check
Why Join Us?
At Monaro Medical Practice, we value teamwork, professionalism and genuine patient care.
You will be joining a supportive and welcoming team, with the opportunity to make a real difference in the patient experience.
If you have the skills and experience we are looking for, we would love to hear from you.

📌 Medical Receptionist (Cooma)
🏢 Monaro Medical Practice
📍 Cooma