L2 Support Engineer

Contract: 6 months, immediate start

Working arrangement: Hybrid, with regular travel to client sites across the wider Sydney area (own vehicle required)

Are you a solid M365 troubleshooter who's ready to put your technical and client-facing skills to real use? This is a chance to join a business that lives and breathes technology solutions, where your M365 expertise will be front and centre every day.

Our client, a well-established national MSP, is looking for a L2 Support Engineer to provide that critical extra layer of support to their L3 team, working directly with clients across Sydney.

Responsibilities include:
Providing L2 support across M365 settings, on-prem servers and VMware
Deploying and supporting Intune
Delivering core networking support as needed
Assisting with Azure tasks where required
Escalation support for complex issues, working closely with L3




Building robust client relationships face-to-face and over the phone
Travelling to client sites across the wider Sydney area

Experience needed:
Microsoft 365 experience is the top priority for this role - including Exchange, Sharepoint, deploying and supporting Intune and general M365 problem-solving
Experience supporting VMware and on-prem servers, Azure and core networking is also a plus
Excellent client-facing skills; confident engaging directly with clients, including by phone
MSP experience is nice-to-have, not essential
A genuine passion for technology and a proactive, solutions-first attitude
Driver's licence and vehicle for client visits

There is a genuine pathway to a permanent role or to progress into a L3 role is on offer for the right person. Interested? Apply now to find out more.

📌 Support Engineer Norwest
🏢 Ambition
📍 Norwest