About the Opportunity

The L2 Support Engineer is an experienced IT professional focused on delivering support services & project work to CorpCloud’s client base via phone, email and face to face in office.

They leverage a broad skill set and aptitude for technology to resolve client support incidents, escalating where required, participate in project work and coach & mentor other team members.

Essential Attributes
Exemplify the Ultimate Team Player – Humble, Hungry, Smart
A confident communicator - written and verbal
Ability to engage with people from a wide variety of backgrounds, businesses and levels
Able to work independently and within a team
Ability to coach and mentor other team members
Hold mid-advanced level qualifications or industry certifications (e.g. Microsoft/Cisco/Cert IV)
At least two years experience in an IT support role
Must hold a valid driver's license and have a reliable vehicle.'
Comfortable with travel and working from customer sites.

Essential Technical Skills
Microsoft 365 & SharePoint / OneDrive / Teams administration, licencing and troubleshooting




Sound understanding of Windows Server technologies equivalent to Microsoft intermediate level certifications
Experience with Windows desktop operating systems (10,11) equivalent to MS MD-101 Managing Up-to-date Desktops
Experience with on-premise/cloud hybrid settings
Sound understanding of networking technologies including routing & switching
Experience with network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy etc)
Sound understanding of server and desktop hardware

Desirable Technical Skills
Understanding of cloud solutions – AWS/Azure preferably with certifications
Implement and manage VMWare/Hyper-V
Experience with hosted IP Telephony
Experience with backup and disaster recovery platforms
Understanding of Server hardware components
Cloud formation via console and automated techniques
PowerShell scripting and automation
Understanding of managed services & support ticketing software such as Connectwise PSA.

📌 Level 2 Support Engineer West Perth
🏢 CorpCloud
📍 West Perth