Job Description
Zankap is looking for a tech-savvy, organised and proactive person to join our team in a Technical Sales & Customer Support role.
We are an established Australian family-owned business specialising in security, CCTV, access control and intercom solutions.
This is a varied, hands-on position for someone who enjoys working with customers, technology and systems.
You'll play an key role in keeping our sales and operations running smoothly while providing excellent support to our customers.
We're looking for someone who takes ownership and responsibility, follows things through and isn't afraid to find a better or smarter way of getting things done.
About the role
Zankap is looking for a tech-savvy, organised and proactive person to join our team in a Technical Sales & Customer Support role.
We are an established Australian family-owned business specialising in security, CCTV, access control and intercom solutions.
This is a varied, hands-on position for someone who enjoys working with customers, technology and systems.
You'll play an important role in keeping our sales and operations running smoothly while providing excellent support to our customers.
We're looking for someone who takes ownership and responsibility, follows things through and isn't afraid to find a better or smarter way of getting things done.
What you'll be doing
Responding to customer enquiries by phone and email
Assisting customers with product selection and general technical enquiries
Processing customer orders accurately and efficiently
Keeping customers informed about stock availability and order status
Preparing quotes and supporting the sales process
Raising and managing purchase orders with suppliers
Following up suppliers and incoming stock




Assisting with inventory and stock management
Processing warranty claims and product returns
Maintaining accurate customer and product information
Updating website products, pricing and content
Monitoring product and sales trends
Supporting the Directors and wider Zankap team
Using technology, AI and automation tools to improve efficiency and streamline everyday processes
About you
We're not necessarily looking for someone who knows everything about our products on day one.
We'll teach you.
What matters most is that you're:
Tech-savvy and confident learning new systems
Friendly and confident dealing with customers
Highly organised with strong attention to detail
Reliable and responsible
Someone who takes ownership and follows tasks through
A good communicator
Comfortable juggling different priorities
Naturally curious and willing to learn
A problem solver who uses initiative
Interested in technology and finding smarter ways to work
A genuine team player with a positive attitude
Previous experience in technical sales, customer service, security, electrical, technology,wholesale/distributionor a similar industry would be highly regarded, but isn't essential for the right person.
Why join Zankap?
We're a close-knit family-owned business where your contribution genuinely matters.
You'll work directly with the people running the business, learn about some great technology and have the opportunity to make the role your own.
We're also actively introducing AI, automation and smarter digital systems into our business.
We'd love someone who embraces technology and can grow with us as the way we work continues to evolve.
If you're the kind of person who likes helping customers, learning about technology and making sure things get done properly, we'd love to hear from you.

📌 Technical Sales & Customer Support (New South Wales)
🏢 Zankap
📍 New South Wales