Customer Insights Lead - Hybrid & Service Excellence (Victoria)

Customer Insights Lead - Hybrid & Service Excellence (Victoria)

26 Sep
|
Yarra Ranges Council
|
Victoria

26 Sep

Yarra Ranges Council

Victoria

Job Description
Yarra Ranges Council is seeking a Customer Insights Coordinator who will lead a team of around 10 people responsible for gathering and analysing customer feedback, complaints, and service data to identify opportunities to enhance the customer experience.
You will translate insights into actionable recommendations and drive improvement projects while ensuring data accuracy in the Name and Address Register.
You will work across the organisation, partnering with Councillors and senior leaders to
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📌 Customer Insights Lead - Hybrid & Service Excellence (Victoria)
🏢 Yarra Ranges Council
📍 Victoria

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