Support & Advocacy Worker – Redress Program
Support & Advocacy Worker – Redress Program
12-Month Fixed-Term Contract | SCHADS Level 4 $92,286 – $99,294 PA + 12% Super | Stones Corner / Greenslopes
About the Opportunity
ProCare Australia is seeking an experienced and compassionate Support & Advocacy Worker on behalf of one of our established not‐for‐profit Community Services clients in Brisbane.
This is a practical, hands‐on support and advocacy role working with adults who have experienced childhood abuse, including institutional child sexual abuse.
This is not a counselling or therapy role.
You'll work alongside participants to address practical barriers, navigate complex service systems and access the support they need.
This may include attending appointments, housing advocacy, court support, completing applications, navigating government services and connecting participants with specialist supports.
The role requires someone who can combine trauma-informed practice with practical action, while maintaining strong professional boundaries and respecting participant choice and independence.
What You'll Be Doing
Providing practical, trauma-informed support and advocacy
Accompanying participants to medical, court and other appointments
Supporting participants to navigate Housing, Centrelink/Services Australia and other government services
Assisting with forms, applications and practical needs
Providing housing-related support and advocacy
Connecting participants with mental health, AOD, DFV, legal, health and other specialist services
Making warm referrals and following up with services
Providing community outreach and practical assistance
Working alongside participants towards agreed support plans and goals




Maintaining accurate case notes and documentation
Collaborating with colleagues and external service providers
The Experience We're Looking For
You don't need previous Redress experience.
We're interested in candidates with experience across areas such as:
Housing and homelessness
Community outreach
Complex case management
Domestic and family violence
Alcohol and other drug services
Child protection or out-of-home care
Justice or court support
Disability or community mental health
Advocacy
Other services supporting vulnerable or marginalised people
You'll be calm, practical, resilient and trauma-informed, with the ability to build trusting relationships while maintaining clear professional boundaries.
You'll understand that trauma can influence behaviour and communication and be confident using appropriate de‐escalation strategies when participants are distressed, frustrated or overwhelmed.
Qualifications
A relevant Certificate, Diploma or tertiary qualification in Community Services, Human Services, Social Work, Mental Health, Youth Work, Disability or a related discipline is highly regarded.
However, significant relevant experience and demonstrated competence will also be considered.
Mandatory Requirements
Relevant Community Services experience supporting people with complex needs or circumstances




Understanding of trauma-informed practice
Experience in practical support, advocacy, case management or service coordination
Strong communication and problem-solving skills
Ability to maintain professional boundaries
Strong case note and documentation skills
Current Open Driver Licence
Willingness to undertake community outreach and driving
Valid Australian working rights
Willingness to undertake a National Police Check
About the Role
12-month fixed-term contract with strong potential for extension, subject to funding
SCHADS Award Level 4 $92,286 – $99,294 PA + 12% Super
Monday–Friday, generally around 9:00am–5:00pm
Primarily based in Stones Corner, with attendance at Greenslopes and community outreach
Pool vehicles available for work‐related outreach
Supportive team environment with experienced colleagues
Professional supervision and regular staff debriefing
This is an onsite and community-based role rather than a standard work-from-home position.
Why ProCare Australia?
Since ****, ProCare Australia has specialised in recruitment across the Community Services sector, connecting experienced professionals with organisations making a difference in their communities.
Our team provides clear communication and support throughout the recruitment process.
If you're an experienced Community Services skilled who can combine compassion, resilience, professional boundaries and practical advocacy, we'd love to hear from you.
Redress experience is not required – transferable experience supporting people with complex trauma, vulnerability, outreach or service navigation is highly valued.
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📌 Support & Advocacy Worker – Redress Program (Queensland)
🏢 ProCare Australia
📍 Queensland