JD Implants Australia is an cutting-edge dental implant company based on the Sunshine Coast. We're a tight-knit, passionate team who take pride in what we do and we're looking for a Customer Service Representative to join us and grow with us.
This is a hands-on, varied role at the heart of our operations. You'll be the first point of contact for our clients, keeping orders moving, stock accurate, and deliveries on time. If you're organised, a great communicator, and thrive in a role where no two days are the same this one's for you.
Key Responsibilities
Receive and process customer orders via phone and email in a timely and accurate manner
Communicate with clinics, hospitals, and sales representatives to confirm order details and delivery requirements
Manage stock takes and assist with inventory management
Check in incoming stock orders and ensure accurate records are maintained
Pick, pack, and prepare orders for dispatch with care and accuracyBook and coordinate shipping with freight providers
Maintain accurate records across our order management systems
Provide proactive updates to customers regarding order status and any delays
Support the wider team with general administration and operational tasks as needed
Contribute ideas to improve day-to-day processes, we genuinely want your input
Skills and Experience
Previous experience in a customer service, order processing,



warehouse coordination, or operations administration role
Strong verbal and written communication skills
Excellent organisational skills with high attention to detail
Comfortable managing competing priorities in a fast-paced environment
Proficient with general computer applications and order management or inventory systems
A proactive, can-do attitude with the ability to work both independently and as part of a small team
Experience in a medical device, healthcare, or dental industry environment will be highly regarded but is not essential
What We Offer
A genuinely supportive and friendly team environment, we look out for each other
Stable, long‐term role with a growing Australian business
Competitive salary based on experience
Sunshine Coast location
Who We're Looking For
You are someone who takes ownership, follows through, and holds yourself to a high standard in everything you do. You're confident communicating with clinicians and hospital staff, equally comfortable managing an order from processing through to dispatch, and you bring a positive, solutions-focused attitude to your work. You take initiative without being prompted and are always looking for ways to improve processes and outcomes.
If that sounds like you, we'd love to hear from you.
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