Key Responsibilities
Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
Implement integration plans/scripts to validate that application changes meet technical specifications.
Responsible to troubleshoot/resolve incidents and business support item.
Participate in technical reviews at appropriate stages of development.
Perform application support tasks like- systems support, security reviews, & maintenance tasks.
Participate in production support/pager duty rotation including weekend and off-hour support coverage.
Installing new hardware, software, and networking systems.
Proposing easy and effective solutions.
Actively update, maintain,



and monitor all aspects of application to provide uninterrupted support.
Good working knowledge in RP2.4 version or above.

Technical

Skills
Having positive knowledge in production support working experience in using technical skills,
Oracle DB - PL SQL/ SQL server RP2.4 version or above
Shell scripts
Unix
Control M scheduler
Application networking
Web UI or browser-based application Must-Have/Mandatory • Valuable analytical & troubleshooting skills
Ability to work under pressurized environments
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player Good-to-Have/Desirable
Relevant certifications
ITIL/ production support background Interpersonal skills
Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel

📌 Application Support Analyst Sydney
🏢 GoTech Solutions
📍 Sydney