Job Description
We're on the hunt for a hands-on Tech Support Team Lead to join the #GhandaGang in South Geelong, VIC!
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Join the fun and enjoy:
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Being part of a family-run business and a purpose-driven workforce
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A generous remuneration package, including clothing allowances and an annual performance bonus
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Clothing discount for you and your direct family
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Genuine career progression in a business that keeps growing
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About us
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Ghanda began in Torquay, VIC, in the early ****s, selling hand-printed tees at the local skatepark and music festivals.
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Today we're the largest 100% Australian-owned and operated clothing brand, with an onshore manufacturing facility and distribution centre in Geelong and more than 100 stores nationwide.
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About the role
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Reporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools. This is a player-coach role.
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A day in the life
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As our Tech Support Team Lead, your responsibilities and projects will include:
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Leading, mentoring and supporting a team, including workload, priorities and development
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Acting as the senior escalation point, and working tickets yourself day to day
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Owning helpdesk administration, including queues, reporting and continuous improvement
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Building out and maintaining our self-help portal so teams can solve common issues themselves
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Server maintenance, patching and uptime across our environment
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WAN/LAN management across Head Office,



the Distribution Centre and 100+ stores
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Microsoft 365 and Active Directory administration, including users, licensing, security and access
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Store infrastructure: new store openings, refits, POS hardware and in-store networks
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Managing vendor relationships
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Identifying IT process improvements across the team
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An ideal addition to the #GhandaGang will have:
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Solid hands-on experience in IT support or systems administration, and a real willingness to get your hands dirty with tickets
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Experience leading or mentoring a support team, or being the go-to senior tech
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Solid working knowledge of M365, Active Directory, Windows Server and networking (WAN/LAN)
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Experience supporting multi-site or retail environments (highly regarded)
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A calm, independent problem-solving style: you work out what's wrong and fix it without waiting to be told
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Clear communication skills, with the ability to explain tech to anyone from the shop floor to the boardroom
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Strong organisational skills and the ability to juggle competing priorities
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Bonus points (not deal-breakers):
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Relevant certifications (e.g. Microsoft, CompTIA, Cisco)
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At Ghanda, we value the right attitude over experience.
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If you think you're the next best thing to hit the #GhandaGang, we can't wait to hear from you!
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This is an on-site role based at our Head Office and is not available as a remote position. No recruitment agencies.

📌 Tech Support Team Lead (Victoria)
🏢 Ghanda Clothing
📍 Victoria