Job Description
Our customer proudly operates the world's largest network of international lounges with a Service Delivery Model unmatched to their competitors. Their reputation is founded on guest passion, sustainable performance, innovation, spirit of conquest, trust and respect. We are seeking highly motivated Food & Beverage Attendant to join our experienced and skilled Front and Back of House team.
n
Primary Duties and Responsibilities:
n
n
Greeting guests and welcoming them to the lounge
n
Serve food and beverages, maintain lounge cleanliness, and handle guest inquiries with a smile.
n
Uphold the highest standards of customer service in a dynamic airport environment.
n
Promote and maintain a positive company image (including grooming, behaviours and service)
n
Comply with Standard Operating Procedures and Policies
n
Ensuring the check in process runs smoothly and handing guest questions professionally and in a timely manner
n
Making sure the reception and lounge areas are always well prepared, cleaned and monitored at all times
n
Answering telephone/ email enquiries and liaising with airlines
n
Replenishing food and beverages in the food counters and refrigerators in a timely and hygienic manner
n
Ensure sufficient stock levels of amenities are available
n
Collecting dirty plates, glassware and rubbish from the tables and lounge area
n
Establishing and maintaining good customer relations with our Lounge guests
n
Ability to work early hours such as 2.00am as the lounge is closed from *****am – 3.00am
n
Must have a valid RSA (Responsible Service of Alcohol) certification or be willing to obtain one prior to commencement.
n
Must have a Food Handling certification or be willing to obtain one prior to commencement.
n
Barista, bartending, or all-rounder experience
n
Must have a car to get to the airport
n
Must provide a police check and undergo a medical
n
Previous experience in a hospitality, food and beverage, or customer service role is preferred.
n
Strong communication and interpersonal skills.
n
Ability to work flexible hours, including weekends, holidays, and shift work.
n
Ability to lift and carry items up to 22kg and stand for extended periods.
n
High attention to detail and a commitment to cleanliness and hygiene.
n
Positive attitude, team player, and a passion for delivering exceptional guest service.
n