About the role

Urban Cranes is looking for an exceptionally organised and customer-focused Electrical Service Coordinator to join our growing team. This is a key office-based role responsible for coordinating the day-to-day activities of our electrical service team, supporting customers and ensuring breakdowns, maintenance and scheduled works are managed efficiently. You will work closely with our electricians, technicians, management team and customers to keep jobs moving and ensure our customers receive a high level of service.

Key responsibilities
Receiving customer breakdown and maintenance calls
Assessing and prioritising breakdowns based on urgency
Scheduling and allocating electricians and technicians to jobs
Coordinating planned servicing and maintenance works
Managing multiple jobs and priorities throughout the day
Ordering and coordinating electrical parts and components
Liaising with suppliers regarding parts availability and delivery
Keeping customers informed of job status and expected attendance
Following up technicians and ensuring outstanding works are completed
Maintaining service records and job documentation

About you
Previous experience in a Service Coordinator, Field Service Coordinator,



Maintenance Coordinator, Service Scheduler or similar role
Excellent organisational and time-management skills
Strong customer service and communication skills
The ability to prioritise multiple breakdowns and jobs at the same time
Confidence communicating with customers, electricians, technicians and management
Strong computer and administrative skills
A practical approach to problem solving
The ability to remain calm and organised when priorities change

About us Urban Cranes is an established business with a growing team of managers and staff. We operate within a specialised industry and are looking for someone to take ownership of an significant function within the business.

Perks
Exceptional remuneration for the right candidate
A great working environment with an established team of managers and staff
A stable, full-time position within a growing business
Full training and ongoing support
Exposure to a specialised and interesting industry
The prospect to take ownership of an important function within the business
A supportive management team and experienced field staff

📌 Electrical Service Coordinator Landsdale
🏢 Urban Cranes
📍 Landsdale