About the role

VoltX Energy is a fast-growing Australian energy business specialising in residential battery, solar and energy solutions. We are looking for an experienced Customer Service Manager to lead our Customer Service team and drive a high standard of customer experience, accountability and performance. This is a hands-on leadership role for someone who thrives in a fast-paced setting and is confident managing people, escalations and operational challenges.

Key responsibilities
Lead, coach and manage the Customer Service team
Manage daily workloads, priorities and outstanding customer cases
Take ownership of complex complaints and escalations
Monitor response times, service levels and team KPIs
Ensure customers receive qualified and timely communication
Identify recurring issues and drive root-cause solutions
Conduct team huddles, coaching and performance reviews
Work closely with Operations, Installations, Technical and Sales
Improve customer service processes, systems and workflows




Ensure accurate CRM records and solid follow-up

About you
Experience managing a customer service, contact centre or customer operations team
Strong people leadership and coaching skills
Experience handling complex complaints and escalations
Excellent written and verbal communication
Experience working with KPIs and service-level targets
Strong problem-solving and organisational skills
Confidence working in a high-volume, fast-paced environment
A proactive approach — you identify problems and drive solutions
Experience in solar, energy, electrical services, trades, installations, telecommunications or another service-based industry will be highly regarded

About us VoltX Energy is a fast-growing Australian energy business specialising in residential battery, solar and energy solutions.

📌 Customer Service Manager Regents Park
🏢 Voltx Energy
📍 Regents Park