Reports to: Centre Manager / Duty Manager

Provide friendly and professional customer service while supporting the smooth and secure daily operation of Dreamskape.

Key Responsibilities
Welcome customers and assist with enquiries.
Process ticket sales, bookings and payments.
Explain attractions, packages and promotions.
Assist customers with attraction instructions and safety requirements.
Handle basic customer concerns and escalate issues when required.
Assist with birthday parties, school groups and group bookings.
Maintain clean and presentable customer areas.
Support customer flow during busy periods.
Report equipment, safety or security issues immediately.
Follow Dreamskape policies and operational procedures.

Requirements
Friendly, positive and customer-focused.




Valuable communication and teamwork skills.
Reliable and responsible.
Comfortable working in a busy environment.
Previous customer service, retail, hospitality or entertainment experience preferred.
Available for weekends, public holidays and school holidays when required.

Job Type: Casual

Pay: $30.00 – $37.00 per hour

Perks
Employee discount

Experience:
Inbound call centre: 1 year (Preferred)
Outbound call centre: 1 year (Preferred)
Customer service: 1 year (Preferred)

Work Authorisation:
Australia (Preferred)

Work Location: In person

📌 Customer Service Docklands
🏢 Dreamskape
📍 Docklands