We have an exciting prospect for a full time Customer Service Managerto join IMB's Sylvania branch,providing excellent service to members and support to the team. This role acts as a 2IC/Assistant Manager within the branch and is focused on personal lending, operations, compliance, risk and team leadership.

About the role
Providing training and leadership to the team
Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
Exploring new opportunities to find the right financial solutions that may improve their position
Processing personal loan applications
Using various technologies, systems and digital platforms, cash handling and balancing
Supporting management, coaching and staff development activities
Contributing to product and service initiatives/activities for the region
Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
Assisting in the daily operational and compliance requirements for the branch.

About you
Availability to work full time, Monday-Friday from IMB Sylvania
Experience working in financial services, with exposure to leadership and/or lending




A proven track record of positive performance and aptitude for learning, technology and business operations
A genuine passion for providing excellent service, creating positive customer experiences and people interactions with patience and professionalism
Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and cutting-edge solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:
A supportive culture that actively promotes inclusion
Competitive remuneration
Wellbeing days
Product concessions
Paid parental leave
Purchased leave options
Study assistance
Corporate uniform
Genuine investment in your learning and qualified growth.

To apply, follow the prompts. Applications close October 4, 2026. Please note that email applications are not accepted.

📌 Customer Service Manager/2ic Sylvania
🏢 IMB
📍 Sylvania