Job Description
Patient Services Officer - Switch Medical Outpatients
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Bring your advanced customer service expertise to a public health setting where patience, understanding and confidentiality matter. Use your strong communication and interpersonal skills to build positive relationships with customers and stakeholders and confidently manage challenging situations.
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About your opportunity
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This role delivers exceptional person-centred customer service to patients, their families and the public.
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The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
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This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
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The ideal applicant will be someone who has proven ability and can demonstrate the following:
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Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
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High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
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Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
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Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
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Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
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Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
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Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.
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Work/Life Balance and Lifestyle Benefits
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Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development.
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Employees benefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.
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Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland — including short commutes, affordable living and access to both urban and coastal communities. Flexible work options and a solid focus on employee wellbeing support a balanced and rewarding career.
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Competitive salary and benefits:
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We offer attractive remuneration packages and generous leave entitlements.
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Salary range: $******* to $******* p.f. (AO2)
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*****% employer contribution to superannuation
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4 weeks annual leave with 17.5% loading
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Locality allowance
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Plus Salary Sacrificing options may be available
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Requirements:
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This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
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Please refer to the Role Description for further details.
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Enquiries are welcome; please contact: Donella Owen on **************
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Unsolicited resumes from recruitment agencies will not be accepted.
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Please download the Role Description from the `Documents' section below for
application/interview
preparation and future reference.

📌 Patient Services Officer - Switch Medical Outpatients (Townsville)
🏢 Queensland Health
📍 Townsville