Job Description
At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.
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Now were looking for a Customer Experience Coordinator to join our Victorian team and play a key role in supporting customers throughout their homebuilding journey, ensuring clear communication, timely updates, and a positive experience at every stage.
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About The Role
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This role is ideal for someone who enjoys building relationships, solving problems, and creating positive customer experiences in a fast-paced environment.
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Act as the primary point of contact for customers throughout the homebuilding journey.
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Provide proactive updates and regular communication on build progress and key milestones.
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Support customers from sales acceptance through to construction and handover.
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Build strong customer relationships through professional, timely and empathetic communication.
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Respond to customer enquiries, manage expectations, and provide solutions to customer concerns.
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Escalate complex matters where required and support timely issue resolution.
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Liaise with internal stakeholders to obtain accurate information and coordinate customer communications.
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Work collaboratively across departments to deliver a seamless customer experience and exceptional outcomes.
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Monitor customer feedback,



support customer satisfaction initiatives, and contribute to continuous improvement activities.
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Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards.
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About You
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Experience in a customer service, customer experience, client liaison, or customer coordinator role.
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Exceptional communication and interpersonal skills with the ability to build strong customer relationships.
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Strong organisational skills with the ability to manage multiple priorities and deadlines.
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A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
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High attention to detail and strong administrative capabilities.
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Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
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Robust computer literacy, including experience using CRM systems and Microsoft Office.
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Experience managing customer enquiries, resolving concerns, and supporting complaint resolution.
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Experience within residential construction, property, housing, or a similar customer-focused industry.
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Understanding of the residential building journey and a passion for continuous improvement.
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Why Join Us?
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Hybrid working arrangements.
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Opportunity to work with a respected and established builder.
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Supportive and collaborative team culture.
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Ongoing professional development and career progression opportunities
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Employee referral bonus program.
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Be part of a business that genuinely values its customers and employees.

📌 Customer Experience Coordinator (Victoria)
🏢 Glenvill
📍 Victoria