Job Description
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Sydney, Hybrid
The opportunity: n
We're partnered with a fast-growing, AI-native SaaS business that is transforming how specialist healthcare practices operate.
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This is of the most exciting Head of CS roles on the market, they are growing 300% YoY, fresh VC backing, and are now moving into serious scale-up mode across product, team and global reach.
The role: n
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Lead and develop the Customer Success & Support teams
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Own onboarding, adoption, retention and expansion
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Build scalable segmentation, engagement and customer health frameworks
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Introduce the playbooks, processes and reporting needed for scale
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Develop the customer strategy as the product portfolio expands
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Partner closely with Product,



Sales and Engineering
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Balance strategic leadership with a hands-on approach
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Who we're looking for: n
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Head of CS experience in a startup/scale-up SaaS environment
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Track record managing a CS team of 5+
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Strong leader who's built and driven high-performing teams
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Proven results on growth and churn reduction
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This is a genuine prospect to own a major function, work closely with the founders and leadership team, and shape CS strategy within a rapidly scaling AI business.
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📌 Head Of Customer Success (New South Wales)
🏢 Talent Forge Group
📍 New South Wales