Job Description
APG Workforce is recruiting for NSW Trustee & Guardian in Newcastle for a 100% onsite Customer Service Officer role. You will engage Estate Management customers, respond via phone and email, and deliver accurate, timely resolutions within policy guidelines.
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The role emphasizes empathetic, trauma-informed communication, accurate record-keeping and adherence to service standards in a high-volume environment. Experience in customer-focused call centres is highly desirable.
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📌 Customer Engagement Officer - Government Services (New South Wales)
🏢 Apg Workforce
📍 New South Wales
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