Job Description
Senior Customer Care Consultant - Greystanes NSW
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Full time
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8d ago , from Wesfarmers Industrial and Safety
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Thinking about your next opportunity before the year wraps up? This could be your sign!
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We're looking for a Senior Customer Care Consultant to join our Customer Care team in Greystanes NSW. This is an exciting opportunity for someone who enjoys problem-solving, coaching others, driving service excellence and making a real impact on both the customer and team experience.
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What You'll Be Doing:
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Managing customer escalations and driving resolution outcomes
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Supporting workflow management to ensure service levels are achieved
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Coaching, training, and developing Customer Care Consultants
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Conducting quality reviews and sharing best practice
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Partnering with leaders and stakeholders to improve processes and customer outcomes
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Presenting in team huddles and contributing to team initiatives
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Acting as a role model for our values and customer-first culture
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We're Looking for Someone Who:
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Has a strong customer service background (minimum 2 years)
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Enjoys mentoring and helping others succeed
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Is resilient, proactive, and solution-focused
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Thrives in a quick-paced environment
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Leads by example and embraces change positively
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Your Next Move:
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Develop your leadership capability through coaching and mentoring
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Build relationships with key stakeholders across the business
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Gain exposure to operational improvement projects and initiatives
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Continue your growth opportunities with ongoing development and progression opportunities
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If you're ready to take your customer care expertise to the next level and make a meaningful impact on the team, we'd love to hear from you.

📌 Senior Customer Care Consultant - Greystanes Nsw (New South Wales)
🏢 Wesfarmers Industrial & Safety
📍 New South Wales