Job Description
Infotech Management Services Pty Ltd (Infotech) is a trusted and valued Albury based IT management consultancy who have established themselves as a respected and successful organisation servicing SMEs across Australia.
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About the role
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Due to our ongoing growth, we are seeking a skilled, customer-focused Level 2 Technician to join our team of IT professionals in our Albury Office. The successful candidate will play a crucial role in providing second-level support to clients, resolving intermediate technical issues, and collaborating with Level 1 Technicians and Level 3 Technicians. As a Level 2 Technician, you will be responsible for addressing client inquiries, performing system maintenance, and assisting with the design, implementation, and management of IT solutions.
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Key Responsibilities
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Respond to client inquiries and provide second-level support for technical issues
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Troubleshoot and resolve intermediate hardware, software, and network issues
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Collaborate with Level 1 Technicians, providing guidance and support as needed
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Escalate complex problems to Level 3 Technicians as necessary
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Assist with the design, implementation, and management of IT systems, including hardware, software, and network infrastructure
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Perform system maintenance and updates to ensure optimal performance and security
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Monitor client systems and report any irregularities or potential issues
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Maintain accurate records of client interactions, issues, and resolutions
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Assist with the evaluation and implementation of current technologies and solutions under the guidance of higher-level technicians
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Participate in ongoing training and development to stay current with industry trends and technologies
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Knowledge/Experience
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Degree or Diploma in Information Technology, Computer Science, or a related field, or equivalent experience
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2-4 years of experience in IT support or a related field
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Solid knowledge of Microsoft, Linux, and macOS operating systems
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Familiarity with networking concepts and protocols, such as TCP/IP, DNS, and DHCP
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Experience with virtualization technologies, such as VMware and Hyper-V
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Strong problem-solving and analytical skills
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Excellent communication and interpersonal skills, with the ability to effectively work with both technical and non-technical stakeholders
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Industry certifications, such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Associate (MCSA), are highly desirable
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Nice to have
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Two years Level 2 IT Help Desk experience with at least five years in IT
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Keen demonstrable interest in IT Security would be favourable
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Strong networking knowledge, in areas such as network protocols, switching, routing and firewalls.
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Familiarity with wired and wireless networking, centralised authentication systems (Active Directory, Azure AD).
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Advanced understanding of Microsoft Office, Google Workspace, operating systems, and computer hardware.
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Ability to diagnose issues through troubleshooting and investigation and provide an excellent customer experience.
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Great team player with a passion for all things IT
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Formal qualifications in IT/Cyber Security would be advantageous
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Benefits for you
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Rewarding role with the opportunity for long term employment in a thriving business
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Ongoing support, advice and mentoring from our experienced management team
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Monthly staff lunches
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We value growth and promote personal development with allocated time for training
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📌 It Technician - Level 2 (Albury)
🏢 Infotech Management Services
📍 Albury