Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The
Regional Manager - Customer Value Enablement
leads Caterpillar's Customer Value Enablement team in
Asia Pacific
and is the single point of accountability to customers in the region for enabling the value from the technology solutions we sell. This is a leader-of-leaders role with regional scope, leading a regional team of approximately ~25 positions through multiple managers covering technology implementation and customer readiness and adoption. The role reports to the Global Director, Technology Value Enablement.
In this role, you will work from the customer business case as the definition of success and define the future operating state each site must reach to ensure value is realized. You will integrate technical implementation, operational readiness and workforce capability into one engagement, anticipate delivery and capability risks, manage regional capacity and capability, and transfer lessons learned to the global excellence teams.
You will enable the regional team to execute safely, consistently, and profitably on complex, high‐value mining technology programs.
What You Will Do
Own
delivery excellence
for a multimillion‐dollar project portfolio, with accountability for scope, schedule, cost, quality, and customer satisfaction.
Lead site
change ownership
across every workstream the technology impacts, embedding best practice with the customers.
Partner closely with
engineering, autonomous operations, workforce capability, and commercial teams
to align implementation capacity, technical readiness, and customer commitments.
Lead
regional resource planning and workforce deployment
, building talent pipelines to support both current execution and future growth.
Monitor
portfolio health and global KPIs
, proactively identifying risks, removing obstacles, and escalating issues that impact delivery performance or financial outcomes.
Provide executive oversight for
contract execution, major change orders, and complex customer escalations
.
Drive
continuous improvement, operational discipline, and knowledge sharing
across regional implementation teams.
Lead, coach, and develop regional implementation,



readiness and adoption leaders
, with a strong focus on succession planning and leadership capability building.
Represent the MineStar implementation organization in
enterprise, cross‐functional, and senior leadership forums
, including executive‐level customer engagement.
Leadership Scope & Impact
Regional accountability for MineStar projects and delivery across multiple countries and customer sites.
Direct
leadership
of
regional
Managers of Technology Implementation (all MineStar portfolio, including AHS and Staffed solutions), Manager Customer Readiness & Adoption and the corresponding Lead and Specialist roles
Significant executive‐level customer exposure, influencing long‐term customer relationships and strategic outcomes.
What Skills Will You Bring?
Technical Excellence: Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments.
Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions while ensuring technical, operational, and customer success. Strong analytical capability with experience using operational, financial, and performance data to measure value realization, support decision-making, identify improvement opportunities, and optimize business outcomes.
Customer Focus:
Proven ability to
align technology deployment with customer business objectives
, drive adoption, and deliver measurable operational and financial outcomes across complex customer environments.
Service Excellence:
Demonstrated success
leading large-scale implementation and transformation programs
while delivering against customer commitments, business objectives, and value realization targets. Strong
commercial acumen
and customer engagement experience.
Relationship Management:
Extensive experience
building trusted relationships with customer executives, dealer leadership, and global cross‐functional teams
. Proven ability to influence stakeholders across functions, regions, and cultures to achieve shared business outcomes. Demonstrated success
leading regional teams, managing complex deployment organizations, influencing executive stakeholders, and driving large-scale business transformation initiatives




across multiple regions and customer environments.
Consulting:
Ability to
advise customers on operational transformation
, define future‐state operating models, and implement
global standards, best practices, and continuous improvement initiatives
that drive sustainable value.
Effective Communications:
Strong
executive presence
with the ability to communicate strategy, business value, and performance outcomes to audiences ranging from site leadership to customer C‐suite executives. Skilled at influencing decisions and building alignment.
Problem Solving:
Proven ability to
lead through complex operational and delivery challenges
, identify root causes, and implement scalable solutions that improve performance, execution, and customer outcomes.
Top Candidates will also have:
Bachelor's degree in Engineering, Technology, Business or a related field (advanced degree preferred).
Experience leading value realization for mining technology solutions, including accountability for a customer business case.
Experience with MineStar or similar large scale industrial / mining technology solutions.
Demonstrated change and adoption leadership, including ownership of operating‐model change across multi‐stakeholder workstreams.
Experience in project management, technical system implementation, or large capital programs.
Experience operating in remote, site based, and customer embedded operating models.
Demonstrated ability to scale organizations and standardize execution globally.
Additional information:
This position requires the candidate
to work full-time in the Brisbane CBD
or
Perth, Redcliffe Office.
This position will require up to 50% travel.
Visa Sponsorship is not available
Benefits:
Competitive remuneration package including a great bonus structure and share options.
Intentional career development with exposure to global teams and markets.
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the setting
A commitment to diversity and inclusion, equal opportunity, and equal outcome
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
Posting Dates:
September 25, **** - October 8, ****
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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📌 Regional Manager Customer Value Enablement (Queensland)
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