This is a receptionist, office administrator and customer service coordinator role for a growing garage door, gate and automation service business. This is much more than simply answering phones. You will become an key part of day-to-day operations and grow into the role.
The position will initially commence on a casual basis for approximately three months while training is completed and suitability is assessed. For the right person, the intention is to progress into a permanent full-time position with greater responsibility and prospects as the business continues to grow.
Key responsibilities
Answering incoming calls professionally and confidently
Booking and scheduling service calls, repairs and installations
Allocating and coordinating jobs with technicians
Managing calendars and appointments
Following up customers, quotes, bookings and outstanding jobs
Responding to emails,
SMS and online enquiries
Monitoring new leads and ensuring they are actioned quickly
Customer service and complaint handling
Data entry and maintaining accurate customer and job records
Preparing quotes, invoices and general documentation
About you
Excellent spoken and written English
Exceptional telephone and customer service skills
Strong computer and typing skills
Excellent organisation and attention to detail
Ability to multitask in a busy service setting
Confidence dealing with customers and tradespeople
Initiative and problem-solving skills
Reliability and punctuality
Ability to work independently as well as within a team
A willingness to learn and take on additional responsibilities