Customer Support Specialist
Zedmed PTY LTD | Melbourne VIC | Hybrid | Full time
Love helping people and making their day easier?
We're looking for aCustomer Support Specialistto join our growing team at Zedmed.
You'll be helping healthcare professionals across Australia use Zedmed every day, solving problems, troubleshooting software and becoming someone our customers can rely on.
If you have experience as a medical receptionist or secretary usingmedical practice management software, this is a fantastic opportunity to turn that experience into a career in health tech.
About Zedmed
We're aMelbourne-based health tech companythat's been helping healthcare practices work smarter for more than 30 years.
Our software is used by GPs, specialists, hospitals and allied health professionals across Australia.
We're a growing team, which means you'll have the chance tolearn, develop new skills and grow with the business.
We're big enough to have an established product and customer base, but small enough that your ideas and feedback genuinely matter.
What you'll be doing
Helping customers via phone and email
Troubleshooting software issues and working through problems
Investigating issues and identifying potential bugs
Escalating complex issues to our technical team
Helping customers get the most out of Zedmed
Managing support tickets and following up on issues
Explaining technical concepts clearly and simply
Sharing customer feedback and recurring issues with our product and development teams
Helping improve our support resources and knowledge base
What we're looking for
We're looking for someone who isfriendly, curious,



confident and loves solving problems.
You'll ideally have:
Experience with medical or practice management software
At least 2 years' customer service, support or healthcare administration experience
Confidence speaking with customers over the phone
Strong computer skills and an ability to learn recent software quickly
Good communication skills and plenty of patience
A naturally curious mindset and attention to detail
The ability to stay organised and know when to ask for help
Experience with Zedmed or another medical practice management system will be highly regarded.
We'll teach you Zedmed.
What matters is that you'regreat with people, comfortable with technology and enjoy finding solutions.
Why join Zedmed?
This is more than a job answering support calls.
It's a chance tobuild a career in health techand develop skills across customer support, software and healthcare.
You'll get:
Competitive remuneration
Hybrid working
A modern Melbourne CBD office
Comprehensive on-the-job training
Career progression as Zedmed grows
The opportunity to learn from our support, product and development teams
A supportive, fun, friendly team environment
The chance to have your ideas and customer feedback genuinely heard
The opportunity to work in health tech and make a real difference to healthcare practices
Your next opportunity could start here
Whether you're already working in medical software or you're working in a medical practice and you're the person everyone comes to when the software isn't behaving, we'd love to hear from you.
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📌 Customer Support Specialist (Melbourne)
🏢 Zedmed
📍 Melbourne