Job Description
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Are you a passionate hospitality leader who thrives on delivering exceptional guest experiences? Do you have strong coffee and beverage knowledge, a genuine love of service, and the ability to inspire and develop a team?
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We are seeking an experienced and motivated
Venue Supervisor
to join our team at the
Australian Museum
. This is an exciting opportunity to build your hospitality career in one of Sydney's most iconic cultural destinations, leading a team dedicated to providing outstanding food, beverage, and customer experiences.
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What's in it for you?
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Genuine career progression opportunities within a respected and growing hospitality group
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A supportive leadership team committed to your career development
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Ongoing training and mentoring from experienced hospitality professionals
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Predominantly daytime operating hours aligned with Museum trading
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Staff discounts across all venues
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Annual salary of
$78,500 - $80,000 plus superannuation
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About the Role
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As Venue Supervisor, you will play a pivotal role in leading daily operations and setting the standard for service excellence. Supporting the Venue Manager, you will be a hands-on leader who motivates the team, drives performance, and creates memorable guest experiences.
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You will lead from the front, ensuring seamless service across café, restaurant, and event operations while maintaining high standards of hospitality, food safety, and team engagement.
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Key Responsibilities
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Lead, coach, and inspire front-of-house team members to deliver exceptional customer service
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Foster a positive team culture focused on accountability, development, and guest satisfaction
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Train and mentor staff in service standards, coffee preparation, beverage knowledge, and operational excellence
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Create effective rosters that balance business requirements with team wellbeing
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Support the Venue Manager in achieving labour, sales, and customer satisfaction targets
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Oversee daily venue operations, ensuring compliance with all company policies and procedures
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Manage guest feedback and resolve service issues professionally and confidently
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Work collaboratively with kitchen, events, and management teams to deliver seamless service
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Ensure consistently high standards in coffee preparation, beverage service, presentation, and customer experience
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About You
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You are an experienced hospitality professional who leads by example and has a genuine passion for developing people and delivering outstanding service.
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To be successful in this role, you will have:
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Previous leadership experience in a busy hospitality, café, restaurant, or premium food and beverage environment
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Strong coffee skills, including espresso preparation, milk texturing, and quality control
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Sound beverage knowledge, including non-alcoholic and alcoholic beverage service
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A proven ability to lead, motivate, and develop high-performing teams
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Strong communication and interpersonal skills with a guest-first mindset
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Experience with rostering, labour management, and operational KPIs
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Excellent problem-solving skills and the ability to remain calm under pressure
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A genuine passion for hospitality, service excellence, and continuous improvement
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Flexibility to work weekends, public holidays, and occasional evening functions as required
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Why Join Us?
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At the Australian Museum, hospitality is about more than serving great food and drinks. It's about creating memorable experiences for every guest who walks through our doors. If you're a passionate leader with strong coffee and beverage expertise and are looking for the next step in your hospitality career, we'd love to hear from you.
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📌 Venue Supervisor | Australian Museum (New South Wales)
🏢 The Fresh Collective
📍 New South Wales