Claims Administrator - Insurance Builder
Full Time | Monday-Friday | Office BasedWe're partnering with a growing insurance building and repairs business that is looking to add multiple Claims Administrators to its Sydney team.
This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on dealing with people, and wants to build a long-term career within a supportive business that genuinely invests in its staff.
Working alongside project managers, estimators, trades and customers, you'll play a key role in managing insurance claims from first contact through to completion, ensuring a positive experience for clients during what can often be a stressful time.
What you'll be doing:
Acting as the first point of contact for customers lodging insurance claims
Managing high volumes of inbound and outbound phone calls
Coordinating trades, estimators and project teams
Scheduling inspections, make-safe works and repair activities
Managing claim documentation and updating internal systems
Liaising with insurers, customers and contractors to ensure smooth delivery
Following up outstanding actions and maintaining service level agreements
Escalating and resolving issues while providing exceptional customer service
Ensuring all claims are managed accurately and within required timeframes
Claims Administrator
Location: Sydney
Salary: $70,000 + Super
What we're looking for:




Previous experience in administration, customer service, call centre, claims, scheduling or coordination roles
Solid communication and relationship-building skills
Ability to remain calm and professional when dealing with challenging situations
Highly organised with strong attention to detail
Strong computer skills and ability to navigate multiple systems simultaneously
A proactive, resilient and positive attitude
Experience within insurance, construction, property, repairs or trades environments will be highly regarded
Why join?
Genuine career progression opportunities
Supportive leadership team and positive office culture
Growing business with strong long-term pipeline of work
Training and development provided
Join a business that promotes from within
Work closely with experienced mentors and industry professionals
Secure, stable role within an essential industry
Parking provided
This role would suit someone who enjoys helping people, can think on their feet, and is looking for a business where they can build a long-term career rather than just find another job.
Should your background be relevant but this role not entirely suitable, we still welcome the opportunity to connect and explore other potential opportunities.
Please note: only shortlisted candidates will be contacted.
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📌 Claims Administrator - Insurance Builder (New South Wales)
🏢 S&you
📍 New South Wales