RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as solid as ever.
With Australia's most successful prize home lottery backing us, we're able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways.
Now, a little about the role:
Drive the efficient and stakeholder-focused provision of high-quality customer service as part of RSL Queensland's League Services team. This is a Part-Time office-based role from Monday to Friday.
Key Accountabilities:
Ensure a high level of customer service to all stakeholders by welcoming all visitors on-site and managing each visit professionally
Demonstrate professionalism and empathy in responding to inbound calls and queries as you refer and direct to the appropriate services/contacts
Complete general office administrative duties and coordinate incoming deliveries
Assist with the organisation of meetings, invitations and agendas, printing documents, catering, accommodation, travel, and follow up




Assist in the preparation of monthly and quarterly reports
Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration
Participate in District Activities and events as required.
What's required to succeed:
Exceptional customer service underpinned by strong written and verbal communication skills
Excellent working knowledge and use of Microsoft Word, Excel and Outlook
Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively
Practical thinking and a self-starter mindset
The physical ability to bend & reach above the shoulders carrying 5–7 kg load
A current Australian drivers' licence
Some travel and weekend work are required
Embracing collaboration and innovation, we work as one to lead the change veterans need. We're not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.
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📌 District Administration Assistant (Townsville)
🏢 Rsl Queensland
📍 Townsville