Job Description
IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)
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Daily Rate: $380/day (inclusive of Super)
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Location: Sydney CBD - 100% Onsite (5 Days/Week)
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Duration: 6-Month Initial Contract
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Eligibility: Australian Citizens or Permanent Residents ONLY
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About the Role
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We are seeking an autonomous IT Support Analyst to serve as the key onsite IT presence in our Sydney CBD office. You will manage L1/L2 desktop support incidents and service requests end-to-end, delivering exceptional face-to-face service while ensuring smooth daily IT operations across our hardware and cloud systems.
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Key Technical Focus
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Microsoft 365: Administration, licensing, and day-to-day user troubleshooting.
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Microsoft Intune: Endpoint device management, app deployment, and policy configuration.
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Microsoft Entra ID (Azure AD) & Active Directory: Identity management, user
onboarding/offboarding,
access rights,



and group administration.
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Windows OS: Troubleshooting and support for Windows 10 and 11 endpoints.
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Hardware & Support: Laptops, monitors, printers, mobile devices, and ITSM ticket lifecycle management.
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Key Requirements
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Proven experience in a Level 1 / Level 2 IT Support role.
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Solid hands-on experience across M365, Intune, Entra ID, and Active Directory.
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Exceptional face-to-face communication, customer service, and process documentation skills.
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Ability to work 5 days onsite in Sydney CBD.
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Australian Citizenship or Permanent Residency is mandatory.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 It Support Analyst - Onsite (New South Wales)
🏢 Randstad Digital
📍 New South Wales