Job Description
Location: Bangholme, Victoria
At ASSA ABLOY Entrance Systems, we don't just keep doors moving — we create seamless, safe, and customer‐first service experiences.
Service.
Solutions and Standards
Service Coordinator
We're looking for a Service Coordinator to assist at our office in Bangholme.
If you passionate about delivering exceptional customer service and enjoy building solid relationships?
If you thrive in a people‐focused, solutions‐driven role, this opportunity may be for you!
The Role
As a Service Coordinator, you will play a pivotal role in the smooth day-to-day operation of our service function.
Working closely with the Service Operations Manager, you'll coordinate technicians and sub‐contractors, manage schedules.
As a customer service expert, you'll be the trusted voice our customers rely on.
This is a fast‐paced, hands‐on role suited to someone who enjoys problem‐solving, juggling priorities and keeping people and processes aligned.
As a Service Coordinator, you will:
Organise and manage technician schedules for maintenance, quoted jobs, on‐call and emergency work
Send technicians and subcontractors to jobs to keep things moving smoothly
Look after subcontractors, including their work, upgrades, quotes and invoices
Create purchase orders for subcontractor work from scheduled maintenance
Keep customers in the loop about service and installation timings, and follow up when needed
Sort out customer issues or pass them on when required (jobs, invoices or installs)
Coordinate upgrades for key customers
Keep job details up to date in ServiceM8
Provide day‐to‐day admin and operational support to the State ManagerKeep documents, records and files organised and compliant
Help out with inventory when needed
Take care of general admin tasks like preparing quotes, answering phones and filing
What You Bring




1–3 years' experience in a similar service coordination, dispatch or scheduling role
Strong geographic knowledge of your city/state
Excellent customer service skills with a professional phone manner
Solid computer skills, including the MS Office suite
Experience with Exact (advantageous but not essential)
A current driver's licence and your own transport
Personal qualities we value:
Strong problem-solving skills with a positive, proactive approach
Excellent time management and the ability to meet deadlines
Clear, confident communication across all levels
High attention to detail and accuracy
Ability to multitask in a fast‐paced environment
A collaborative team player who enjoys supporting others
What We Offer
A permanent role with a globally recognised organisation
A supportive, inclusive and team‐oriented workplace
Ongoing training, feedback and development opportunities
The chance to grow your role locally, regionally or internationally
An opportunity to make a meaningful impact in service delivery and customer experience
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions.
In return, we open doors for them wherever they go.
With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds.
We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

📌 Service Coordinator (Victoria)
🏢 ASSA ABLOY Group
📍 Victoria