Job Description
The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home.
Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support.
Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education, with a robust focus on wellness, reablement, and culturally safe care.
They play a key role in planning and overseeing care service delivery across all support streams, including the Assistive Technology and Home Modifications (AT-HM), and work closely with clinically qualified Care Partners when a participant's needs require advanced clinical input or complex care planning.
Key responsibilities
Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan
Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements
Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities
Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner where the participant's needs exceed general care management scope




Manage service coordination and education related to approved AT or home modifications; support participants with integrating AT into daily routines and safety
Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs
Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required by program triggers
Build meaningful relationships with participants and their supporters to understand goals, preferences, and life circumstances
Communicate effectively with internal and external stakeholders, including GPs, allied health, palliative care providers, and service coordinators
Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards
About you
Diploma-level qualification in Community Services, Aged Care, Case Management, or equivalent experience
Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services
Solid understanding of the Support at Home Program, Quality Standards, and aged care rights
Competence in interpreting clinical guidance and escalating appropriately
Strong communication, empathy and cultural competence
Skilled in using care management or CRM systems
Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination
Current First Aid/CPR certificates
Fluent written and verbal communication in English and Vietnamese

📌 Care Partner (Vietnamese Speaking) (Victoria)
🏢 Australian Vietnamese Women Association
📍 Victoria