"This position is located in Auckland, New Zealand) Summary Leading organisations – corporations, non-profits, government departments, look to Avanade to help them make the most of their investment in Microsoft and to push the boundaries of digital innovation. The result? Interesting work that is well supported, always evolving and sure to keep you engaged and interested. Together we go beyond. As a CRM Functional Architect at Avanade, you will shape the functional design of complex Dynamics 365 Customer Engagement solutions for our clients across New Zealand and the wider region. You will bridge business requirements and technical delivery, acting as a trusted advisor to both client stakeholders and internal delivery teams.
Key Responsibilities
Lead functional design and configuration of Microsoft Dynamics 365 CE / CRM solutions across Sales, Customer Service, and Field Service modules
Facilitate workshops with client stakeholders to elicit, document and validate business requirements
Translate complex business processes into functional specifications, user stories and solution designs
Oversee configuration, customisation and integration design in collaboration with technical architects
Provide quality assurance across functional deliverables, reviewing solution designs and test plans
Support pre-sales engagements including effort estimation, solution scoping and proposal writing
Mentor and guide junior consultants and business analysts on the engagement team
Manage client relationships and act as primary functional point of contact throughout delivery
Skills & Experience
You are a seasoned CRM professional with deep expertise in Microsoft Dynamics 365 CE / CRM functional configuration and architecture
You are comfortable leading client-facing workshops and translating ambiguous requirements into clear solutions




You have strong stakeholder management skills and can communicate effectively at all levels
You bring experience managing workstreams and guiding junior team members
You likely have 8+ years of experience in CRM consulting or functional architecture roles
You hold or are working towards relevant Microsoft certifications (e.g. MB-210, MB-230)
Technical skills & experience
Deep functional knowledge of Dynamics 365 CE modules: Sales, Customer Service, Field Service, Marketing
Experience designing solutions using Power Platform (Power Apps, Power Automate, Power BI)
Familiarity with Dataverse, Common Data Model and Azure integration patterns
Experience working in both Agile and Waterfall delivery methodologies
Understanding of DevOps practices for D365 CE including ALM and CI/CD pipelines
Preferred certifications
MB-210: Microsoft Dynamics 365 Sales Functional Consultant Associate
MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant Associate
PL-200: Microsoft Power Platform Functional Consultant
Preferred years of experience
You likely have around 8–12 years of professional experience, including significant time in Dynamics 365 CE functional consulting.
At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and creative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.
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📌 Crm Functional Architect (Auckland, New Zealand) (Melbourne)
🏢 8207 Avanade AustraliaCompany
📍 Melbourne