Job Description
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R J Sanderson & Associates Pty Ltd – Albury NSW
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R J Sanderson & Associates Pty Ltd is seeking a dedicated
Client Services Coordinator
to join our team in Albury, NSW. This is a
full-time position
based in office in our Albury office with occasional visits to the Corowa office.
Key responsibilities n
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Managing client enquiries and requests through various communication channels including phone, email and in-person interactions
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Scheduling appointments and coordinating meetings with clients and internal staff
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Maintaining accurate and up-to-date client records and database systems
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Processing documentation and ensuring all client information is filed appropriately
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Following up with clients to confirm appointments and gather necessary information prior to service delivery
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Providing administrative support to team members to ensure seamless service delivery
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Handling client complaints and concerns with professionalism and escalating issues when necessary
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Assisting with invoicing, billing queries and general financial administration related to client accounts
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Contributing to the maintenance of office systems and procedures to ensure efficiency
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What we're looking for n
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Previous experience in a client-facing administrative or customer service role
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Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
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Strong organisational and time management abilities with the capacity to manage multiple priorities simultaneously
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Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
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Ability to maintain confidentiality and handle sensitive client information with discretion
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A proactive and solutions-focused approach to problem-solving
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Attention to detail and accuracy in all administrative tasks
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Pleasant demeanour and genuine commitment to delivering outstanding customer service
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Flexibility and willingness to adapt to changing business needs
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What we offer n
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R J Sanderson & Associates Pty Ltd offers a supportive and professional work environment where your contributions are valued. We provide:
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A stable full-time position with a team-oriented company
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Opportunities to develop your skills and progress within the organisation
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A collaborative workplace culture where your ideas and feedback are welcomed
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Competitive remuneration package
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A role that offers meaningful interaction with clients and colleagues
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About us n
R J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW. We are committed to providing high-quality services and building lasting relationships with our clients. Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service. We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.
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