Job Description

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At The Motley, we believe hospitality is built on the moments that matter.

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We’re looking for a warm, intuitive, and proactive Guest Services Agent to join our front of house team on a part time basis. This is a role for someone who genuinely enjoys people, takes pride in creating excellent experiences, and brings calm confidence to every shift.

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As part of the Hilton Tapestry Collection, The Motley blends local character with global standards and our team plays a key role in bringing that to life for every guest.

What You’ll Be Doing /n

You’ll be the face of the hotel, setting the tone from arrival to departure.

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Welcome guests with warmth and professionalism, ensuring seamless check-in and check-out experiences

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Respond to guest requests and enquiries with efficiency, care, and attention to detail

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Confidently manage guest concerns and service recovery, ensuring positive outcomes

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Maintain front desk operations including phone, email, and in-person communication

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Collaborate closely with housekeeping, maintenance, and food & beverage teams to deliver a smooth guest experience

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Provide local recommendations and insights,



helping guests connect with the Richmond neighbourhood

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Support general front office operations and ensure presentation standards are consistently met

What You’ll Bring /n

A genuine passion for hospitality and creating positive guest experiences

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Strong communication skills with a warm, confident approach

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The ability to stay calm, solution-focused, and professional under pressure

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Flexibility to work across a rotating roster including evenings and weekends

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Minimum 1–2 years’ experience in a guest services, front desk, or hospitality role

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A proactive mindset and willingness to learn

Why Join The Motley? /n

Be part of a boutique hotel with personality

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Access to Hilton team member benefits and discounted stays worldwide

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Staff meals, coffee, and local team perks

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A supportive, close-knit team setting

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Opportunities to grow your career within The Motley and the Hilton portfolio

A Little More About You /n

You’re someone who notices the details, reads the room, and understands that outstanding service is about how people feel, not just what gets done.

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