International Hotel Services – Sydney CBD NSW
Senior Operations Manager | Luxury 5-star Hotel | Sydney CBD
Lead Housekeeping Operations at one of Sydney's most prestigious 5-star hotels.
Located in the heart of Sydney CBD, just minutes from Town Hall and Gadigal Station, this is an exciting opportunity for an experienced hospitality leader to take ownership of housekeeping operations within a luxury hotel environment.
We are seeking a hands‐on Senior Operations Manager who thrives in fast‐paced, high‐volume hotel environments and leads by example. This role is ideal for a housekeeping professional with a strong 5‐star background who understands the importance of quality, consistency, productivity, and exceptional guest satisfaction.
Why You'll Love This Opportunity
Lead operations within a renowned 5‐star Sydney hotel
Play a key role in delivering an exceptional guest experience
Manage a large, high‐performing housekeeping operation
Work alongside experienced hospitality professionals
Genuine autonomy and opportunity to make an impact
Join a growing national hospitality services business
Immediate start available
About The Role
As the Senior Operations Manager, you will be responsible for overseeing the day‐to‐day housekeeping operation, ensuring service delivery, presentation standards, productivity targets, and guest expectations are consistently achieved.
This is a highly operational role requiring a visible and engaged leader who is comfortable working closely with onsite teams and addressing challenges as they arise.
Key responsibilities include:
Leading daily housekeeping operations within a luxury hotel environment
Driving service excellence and maintaining 5‐star presentation standards
Managing team performance, productivity, quality, and compliance
Conducting regular room inspections and quality audits
Building strong relationships with hotel stakeholders and operational teams
Managing workforce planning and daily operational requirements




Coaching, mentoring, and developing supervisors and frontline staff
Identifying opportunities to improve operational efficiency and service delivery
Ensuring workplace health and safety requirements are consistently met
Maintaining a strong presence on the floor and supporting teams during peak periods
About You
To be successful in this role, you'll bring significant experience leading housekeeping operations within premium hotel environments.
You'll be recognised as a leader who sets high standards, holds teams accountable, and isn't afraid to be hands‐on when required.
Essential Experience
Extensive hotel housekeeping leadership experience
Previous experience within a 5‐star hotel environment
Experience managing high‐volume housekeeping operations
Solid people leadership and team development skills
Proven ability to manage productivity, quality, and service standards
Strong stakeholder management and communication skills
Ability to work within a fast‐paced operational environment
Full Australian working rights
Highly Regarded
Multi‐site or large hotel housekeeping management experience
Experience working with outsourced hospitality services providers
Experience leading large housekeeping teams across multiple shifts
Strong understanding of workforce planning and labour management
Who We're Looking For
We're looking for a leader who can hit the ground running.
Someone who understands luxury hotel standards, has exceptional attention to detail, and is comfortable rolling up their sleeves to support operational success. You'll be highly organised, disciplined, and committed to creating a culture of accountability, teamwork, and exceptional guest service.
About IHS
IHS delivers premium housekeeping services to some of Australia's leading hotels and accommodation providers. As part of the Bayton Group, we offer the stability of a national organisation while maintaining a strong people‐first culture focused on quality, teamwork, and career growth.
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📌 Senior Operations Manager - Sydney Cbd (New South Wales)
🏢 International Hotel Services
📍 New South Wales