Job Description

/n

As a Booking Officer at Bluestar Global Logistics at our Willawong QLD depot, you will play a pivotal role in ensuring smooth operations and exceptional service for our clients. You will be responsible for coordinating pick-up requests, communicating with customers, and assisting with various customer service inquiries.

Key Responsibilities: Booking Coordination: /n

/n
Receive and process booking requests from clients, either through electronic systems, phone calls, or emails.

/n
Schedule transportation services based on client requirements, considering factors like transportation mode, route, delivery timeline, and available resources

/n

Communication and Customer Service: /n

/n
Maintain regular communication with clients to confirm booking details, provide updates on transportation status, and address any concerns or changes.

/n
Respond promptly and professionally to client inquiries, ensuring a high level of customer satisfaction.

/n

Documentation and Record-Keeping: /n

/n
Maintain accurate records of all bookings, including client information, transportation details, schedules, and any special requirements.

/n
Prepare and share relevant documentation,



such as bills of lading and delivery confirmations, with appropriate stakeholders.

/n

Pallet Tracking and Allocation: /n

/n
Maintain accurate records of pallet inventory through manual tracking systems and digital platforms.

/n
Allocate pallets for outbound shipments based on prioritized needs, destinations, and customer requirements.

/n
Monitor pallet availability and collaborate with warehouse teams to ensure a sufficient supply of pallets for upcoming operations.

/n

About you: /n

/n
High school diploma or equivalent; additional education or training in logistics or customer service is a plus.

/n
Previous experience in a customer service or logistics role is preferred.

/n
Solid communication skills, both written and verbal.

/n
Excellent organizational and problem-solving abilities.

/n
Proficiency in using computer software and logistics management tools.

/n
Ability to work effectively in a quick-paced setting.

/n
Customer-focused mindset with a commitment to delivering exceptional service.

/n

/n
J-18808-Ljbffr

📌 Bookings Officer Casual Townsville
🏢 Bluestar Global Logistics
📍 Townsville