Job Description
YOUR MISSION:
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Oversee merchandising, financial management, sales staff supervision, and overall store management.
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HOW WILL YOU MAKE AN IMPACT?
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Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
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Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development.
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Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps.
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Create and manage medium- to long-term work schedules, coordinating across multiple teams to achieve business goals.
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Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives.
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Implement the function's strategy and business plan, engaging staff to commit to the organization's mission, vision, and values.
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Configure complex product-and-services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary.
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Manage departmental budget plans, including development and delivery.
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Define and optimize order processing protocols for a seamless customer experience.
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Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements.
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Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota.
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Develop and implement relationship management plans for complex customer accounts, building relationships with decision-makers and influencers.
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Monitor and improve performance against health, safety, and environment (HSE) key performance indicators, resolving noncompliance issues.
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Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities.
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Required qualifications
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Master's Degree or equivalent level, substantial general work experience, comprehensive job-related expertise, and experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework.
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HOW WILL YOU EXPERIENCE SUCCESS WITH US?
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Master's Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.

📌 Boutique Assistant (Seasonal) (Perth)
🏢 Richemont Iberia
📍 Perth