Extensive Work Perks + Salary Sacrifice Benefits
Maximais driven by a desire to reframe what's possible by making a real difference to the lives of those in our local communities.
We believe in inclusive employment, continuous improvement and empowering our people to deliver excellent outcomes.
We're looking for anOperations Leadwho thrives in leading a team in a collaborative environment and is passionate about quality, compliance and innovation within employment services.
About the role
Reporting to the Executive Manager Inclusive Employment Australia, you will work closely with national teams to support the programs performance.
This is a hands-on leadership role supervising the operations team ensuring compliance with the Inclusive Employment Australia (IEA) Deed, associated Guidelines, National Disability Services Standards, and Maxima's National Service Delivery Model, while driving continuous improvement across operations.
This position is based inSouth Australia.
What you'll be doing
In this diverse role, you will:
Lead performance analysis for the IEA program by identifying patterns and providing recommendations for improvement
Support the Operations Specialist in monitoring and managingwage subsidies, including system processing and payments
Act as a mentor, trusted advisor and technical expert to frontline teams to drive performance
Provide advice and support to IEA Managers and Maxima's Executive
Support the teams to understand eligibility and evidence requirements for placements and anchors
Support frontline service delivery andIEA functions, including;Reviewing evidence for progress payments, outcomes, claims and wage subsidies
Ensuring compliance with contractual obligations
Processing claims accurately and on time
Lead monitoring ofclaims data and trends, including processing times to identify improvement opportunities
Lead IEA responses to Data Breaches and Freedom of Information requests,



including reporting and trend analysis
Support program assurance, incident management, audits and site visits
Monitor DSS and Provider Portal communications, and deliver clear internal communications and updates
Review customer feedback and drive corrective actions
Build strong stakeholder relationships and liaise with DSS as required
Assist with incident and feedback management through the Incident Management System
Support theOperations Specialist in monitoring the central inbox and internal/external queries, including customer feedback processes
What you'll need to succeed
You'll bring leadership experience in employment or community services, along with:
Solid knowledge of the IEA Deed and Guidelines, including performance and quality frameworks, or previous knowledge of DES (Disability Employment Services)
Ability to interpret contracts and translate into effective systems and processes
Experience managing a caseload and supporting service delivery
Excellent communication and report writing
Strong analytical, problem‐solving and organisational skills
Commitment to diversity, inclusion, equal opportunity and quality customer service
Additional requirements
Current (or willingness to obtain) National Criminal History Record Check
Current (or willingness to obtain) Working with Children Check)
Driver's Licence
What We Offer
At Maxima, our people are at the heart of everything we do.
We offer a benefits package designed to support your wellbeing, flexibility and growth:




Salary packagingup to $15,899
Versatile work arrangements, including a 9-day fortnight
Birthday Leave— a paid day off to celebrate you
Wellbeing Leave— a paid day every quarter for personal events and milestones
6 weekspaid parental leavewith extended pregnancy and fertility leave provisions
Public Holiday Substitution— replace a public holiday with a day that matters to you
A range of health and wellbeing initiatives, includingFree Flu Vaccinations,Employee Assistance ProgramandSkin Checkreimbursement
Access to additional leave provisions, includingPurchased leave,First Nations Ceremonial and Cultural leave,Blood Donation Leaveand more
Ongoingtraining, development and recognitionprograms
Join a team that invests in you – because your success is our success!
About Maxima
Maximais a national, profit-for-purpose community-based organisation delivering employment and disability support services across Australia.
We are committed to building inclusive workplaces and supporting equal opportunity for all Australians.
Our culture is supportive, professional and community focused, with a strong emphasis on wellbeing, respect and impact.
We welcome applications for both full-time and part-time roles and are open to flexible work arrangements to support the right candidate.
Our Commitment to Inclusion
We strongly encourage applications from people with disability, First Nations peoples, people from culturally and linguistically diverse backgrounds and LGBTQIA+ communities.
We value the lived experience and diversity our people bring, which strengthens the support we provide to our customers and communities.
If you require adjustments during the recruitment process, please contact us on 13•• ••• 859 or at ••••@maxima.com.au , and let us know your preferred method of communication.
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