Job Description
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BoyceisaleadingAustralianadvisoryfirmwithover50years
'
experiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.
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Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigitalcapabilities,we
'
relookingforapassionateITprofessionalwhoenjoyssolvingproblems,
helpingpeopleandmakingtechnologyaccessible.
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Ifyou'
resomeonewhothrivesondeliveringgreatservice,enjoysvarietyinyourday,andwantstobepartofa
collaborativeandsupportiveteam,we
'
dlovetohearfromyou.
TheOpportunity n
Weareseekingan
ITSystemsSupportOfficer
tojoinourTechnologyTeamandplayacriticalroleinsupportingtheday
-to-
daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice.
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Reportingtothe
HeadofInfrastructure
,you'
llberesponsibleforprovidingresponsivefirst
-
levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking
closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.
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Thisroleisidealforsomeonewhoenjoysahands
-
onenvironment,valuesstrongcustomerservice,andwantstheopportunitytodeveloptheirtechnicalskillswhileworkingacrossabroadrangeoftechnologiesandbusinesssystems.
WhatYou'llBeDoing n
Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
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WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen
required
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Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe
business
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Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
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Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology
services
WhatWe'reLookingFor n
You'
llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.
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Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
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WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
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Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
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Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
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Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
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ExperiencewithITassetmanagementanddevicelifecyclemanagement
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Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
WhyJoinBoyce n
Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
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Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
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Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
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Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
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Ongoinglearning,developmentandcareergrowthopportunities
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Avalues-
drivenculturefocusedoncommunity,connectionandlong
-termimpact
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Boyceiscommittedtobuildingadiverseandinclusiveculture.Weareproudtobeanequalopportunityemployerthatvaluesaninnovativeanddiverseworkplacewhereallcolleaguescanbetheirauthenticselves.Pleasenote
thatrecruitmentagencysubmissionswillnotbeconsidered.
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📌 It Systems Support (Dubbo)
🏢 Boyce Chartered Accountants
📍 Dubbo