We're seeking an energetic, determined and dynamic full-time Venue Partnerships Manager in Brisbane who are passionate about the hospitality industry. You'll collaborate with partners to expand our understanding of ways we can support them, and deliver value through operational management to drive growth and help our venues maximise their revenue generation through one of Payo's many services.
This role will follow a hybrid working model.
What you'll do:
Identify and communicate our product's value proposition to the key stakeholders of the business to allow a long-term, sustainable position within our partnership relations
Build effective and trusted relationships with Partners and deliver on or exceed retention goals and be their key point of contact
Develop and maintain product knowledge for Payo's suite of products, and stay on top of all new enhancements to advise external stakeholders on adding maximum value
Proactively spot and remove roadblocks that could affect customer satisfaction or retention and communicate feedback to ensure we are continually focusing on improving the client's experience
Initiative field visits to venues for onboarding and ensuring full adoption of Payo's products provide a smooth user experience
Ideally you'll bring:
Previous experience in a similar role or within the hospitality industry
Ability to learn quickly and proactively initiate action to fill any knowledge gaps in a dynamic environment
Highly collaborative way of working, making good use of feedback loops and rallying all relevant parts of the organisation around driving customer success.
A people person! Able to quickly build trust and rapport and develop positive relationships both internally and externally.
Excellent verbal communication, interpersonal skills and presentation skills
Self-motivated,



outcome-driven individual with the desire to roll up your sleeves and own the role
Entrepreneurial spirit or previous experience in early start-ups with the skills to navigate around ambiguity
Ability to position yourself as a trusted advisor and inspire change
Flexibility and commitment to work and support our partners accordingly to suit their trading hours
Company Perks:
Flexible working arrangements
A fantastic and supportive team environment so you can be part of a growing company, and grow yourself.
Genuine career development and training opportunities
Quarterly & yearly team celebrations
Surprise & delight- gifts from us to you to show we appreciate your work
Exclusive benefits platform - access to generous savings from leading retailers like Woolworths, Amazon and Myer
Life at Payo and Our Commitment:
We care for our people and prioritise their welfare and think our team deserves a great workplace where everyone has room at the table and the tools, resources, and opportunity to excel. This means we are committed to providing equal employment opportunities for all people and place great value on both diversity and inclusiveness. Payo is a hustle and bustle, young and innovative company where we believe that diversity, equity, and inclusion are key principles for the successful operation of any business, especially ours. All you need is passion and a hunger to be part of one of the fastest-growing start-ups in an incredibly exciting space.
We also offer a wide range of competitive advantages in areas including health, family, community, convenience, growth, and time away- coz why not!
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📌 Venue Partnerships Manager (Queensland)
🏢 Payo
📍 Queensland