Job Description
The Customer Success Manager (CSM) at Point of Rental is 100% focused on, and responsible for, the ongoing success of recent and existing customers. Reporting to the APAC Regional Director, the CSM plays a vital role managing customer relationships across the APAC region. The role is a key plank in efforts to help customers derive maximum value from software and services. The CSM provides a single point of contact to customers for all services and steers them to success through the full life-cycle of their relationship with Point of Rental.
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Key responsibilities
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Tiered call / visit cycle of key customers
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Respond to inbound customer queries and direct Point of Rental resources to assist the customer
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Communicate new release features to key customers
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Brief Sales Team on new customer sales requests
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Liaise with finance team to answer customer invoicing and payment enquiries
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Brief Support Team on changes to existing customer requirements
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Develop some customer financial analysis
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Key customer relationship management
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Proactive outbound check ins for key customers
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Some office administrative tasks, as required
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About you
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Account management, customer service or customer success experience
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Experience working in software support, sales or account management
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Proficiency using technology tools such as SalesForce, Xero, Service Cloud and case management software
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Post graduate qualification in business, marketing, commerce or technology
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Proactive, enthusiastic and fun
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Excellent organisational and proactive stakeholder management skills
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Natural rapport builder
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About us
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Point of Rental Software is a company where culture and values (EPIC) form the bedrock of success. The values are: Empowering, Principled, Innovative, and Caring.

📌 Customer Success Manager (Victoria)
🏢 seek.com.au
📍 Victoria