Job Description
Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions nationwide.
n
We're seeking an Dispatch Officer to join our team. Reporting to the Department Manager, you'll play a key role in supporting day-to-day operations by managing administrative tasks, resolving operational queries, and ensuring seamless service delivery. You'll liaise closely with clients, subcontractors, and Fleet Controllers to keep everything running smoothly.
n
If you thrive in a fast‐paced environment, enjoy problem‐solving, and take pride in keeping complex operations on track, this could be the perfect role for you. No experience is required - we're looking for motivated, tech‐savvy individuals who are eager to kick‐start their career in operations, with full training provided.
n
Why Join Us?
n
n
Competitive salary: $65,000 - $70,000 + Super + Commissions
n
Vibrant culture: Birthday Celebrations, social events and MORE!
n
Room to grow: Ongoing training, development and real career progression
n
n
What You'll Do:
n
n
Respond promptly to client and driver enquiries, consistently meeting KPI targets for response times and issue resolution, and ensure all communication is accurately recorded in company systems.
n




Allocating courier jobs efficiently to ensure deliveries are completed within agreed timeframes
n
Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance
n
Work proactively with drivers to resolve issues early, preventing impacts on client service.
n
Escalate incidents and hazards as required and support investigations where needed.
n
Keep clients updated on delivery progress, potential delays, and any emerging issues.
n
Monitor new business accounts to ensure seamless onboarding and ongoing operational performance.
n
Communicate effectively with internal teams and external stakeholders to support smooth operations.
n
Complete additional administrative tasks and reporting as requested by your manager.
n
n
Skills & Experience:
n
n
A positive attitude and strong work ethic
n
Comfortable with computers & systems,
n
Strong organisational and communication skills
n
High attention to detail and customer focus
n
Ability to work independently in a rapid‐paced environment
n
Experience in logistics, operations, or administration - but not essential
n
A proactive mindset and commitment to service excellence
n
Full working rights
n

📌 Trainee Dispatch Officer (Queensland)
🏢 Capital Transport
📍 Queensland