Job Description
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Company :
Hastings Deering (Australia) Ltdn
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Join Hastings Deering in Mount Isa as a Service Advisor. Coordinate service operations and deliver exceptional customer support.
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Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.
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We're seeking an experienced and customer-focused
Service Advisor
to join our
Mount Isa
team. In this fast-paced role, you'll be the vital link between customers, technicians, and workshop operations, ensuring service jobs are coordinated efficiently and customers receive an exceptional experience from start to finish.
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This is a
permanent, Monday to Friday opportunity
offering job stability, career development, and the chance to work with a global Caterpillar dealer supporting the mining, construction, and heavy equipment industries.
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
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When you join our team at Hastings Deering, you'll benefit from:
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Market-competitive salary & Security
– A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
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Training & Career Development
– Opportunities for training, mentorship, and career development specific to your role.
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Flexibility & Work-Life Balance
– We prioritize your well-being with flexible working hours ensuring you can maintain a healthy balance between your personal and professional life.
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Secure & Long-Term Career
– Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
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Innovation & Improvement
– We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
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Health & Wellbeing Support
– Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks,



and discounted private health insurance.
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Insurance Benefits
– Salary continuance insurance.
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Additional area allowance for residents –
Receive a 24.5% area allowance on top of your hourly rate when residing in Mount Isa.
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What you'll be doing:
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As a Service Advisor at Hastings Deering, you will:
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Build trusted relationships
– act as the key operational contact for customers, maintaining strong partnerships with both customers and internal stakeholders.
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Ensure accurate invoicing
– verify all parts, labour, miscellaneous charges, and work descriptions are complete to support invoice accuracy and timely payment.
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Deliver exceptional communication
– maintain a consistently high standard of verbal and written communication with customers, vendors, and internal teams.
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Coordinate customer requirements
– capture, communicate, and monitor customer needs, ensuring expectations are met through proactive follow-up and attention to detail.
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Support business performance
– implement service strategies and action plans to help achieve monthly financial, revenue, and operational targets.
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Manage quality and accountability
– follow company procedures relating to rework, write-offs, and goodwill claims, identifying root causes and corrective actions.
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Prioritise operational demands
– effectively manage urgent requests, competing priorities, and tight deadlines to achieve optimal outcomes.
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Collaborate across teams
– liaise with internal departments and external suppliers to resolve customer enquiries, issues, and service requirements efficiently.
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Maintain asset records
– accurately manage asset movements and customer information within Asset Tracker systems.
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Monitor work in progress
– review and manage WIP to ensure completed jobs are closed, invoiced promptly, and aged items are resolved.
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Utilise business systems
– maintain financial transactions, job records, and reporting through Microsoft AX with a high level of accuracy.
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Represent the business professionally
– participate in customer and internal meetings while fostering positive working relationships.
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Manage customer contracts
– interpret and administer contractual requirements,



ensuring all work is invoiced in line with agreed obligations.
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Coordinate external repairs
– manage outside purchase orders and vendor activities in accordance with Caterpillar and company procedures.
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Maintain customer records
– ensure all interactions and service activities are accurately recorded within Sales Link and related systems.
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Support accounts management
– monitor customer credit ledgers and assist with resolving aged outstanding invoices.
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Escalate commercial risks
– identify and promptly elevate customer disputes, commercial concerns, and business risks where required.
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Assist with estimates and quotations
– support the preparation of accurate repair estimates and quotations to meet customer and operational requirements.
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What you'll need:
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A successful teammate will have experience in:
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Customer service experience
– bring proven experience in a Service Advisor, Service Coordinator, or customer-focused administrative role.
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Trade Qualification
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Cert III Engineering (Diesel Fitters – preferred or Mechanical trades).
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Strong communication skills
– confidently engage with customers and stakeholders while delivering exceptional service.
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Manage competing priorities
– effectively balance multiple tasks and deadlines in a fast-paced environment.
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Demonstrate attention to detail
– maintain a high level of accuracy while managing documentation, administration, and service processes.
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Support service operations
– utilise experience in quotations, invoicing, and scheduling to ensure efficient workflow management.
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Industry knowledge
– bring experience from the mechanical, mining, construction, or heavy equipment sectors, which will be highly regarded.
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Industry knowledge
– proven experience in frontline service within heavy mining and construction industries.
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Thrives under pressure
– able to perform in a fast-paced environment and consistently deliver on expectations.
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Interested? Here's What's Next:
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If you're interested in growing your career with a large OEM, we'd love to hear from you!
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Apply Now – click the button below.
Enquiries: ************
Contact: Taylor Collett – Talent Acquisition Partner
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Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.
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