Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Permanent full-time opportunity
Fully onsite role with regular travel to sites
About the role
The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable Technology environments across assigned facilities.
This is a customer focused, onsite role. You will be the face of Technology Support for your sites, visiting them regularly, building trusted relationships with clinical and operational staff, and making sure Technology services support safe and effective care delivery.
Your main duties will include:
Act as the primary Technology contact for assigned sites, including regular onsite visits
Build robust, trusted relationships with site staff and stakeholders
Minimise disruption to clinical and operational services
Handle complex and high impact calls and assist SDAs with real time support
Manage high priority and ageing tickets
Support backlog reduction and service continuity
Identify recurring issues and root causes
Contribute to service improvement initiatives
Deploy, move and set up Technology equipment onsite, including manual lifting
Provide guidance and support to others within Service Delivery
Support a collaborative and high performing team environment
Participate in the on call roster and provide support for critical incidents
About you
5+ years of end user L1 and L2 Technology support experience within complex environments
Hands on experience with the following technologies:
Microsoft Active Directory
Microsoft Exchange and Exchange Online
Microsoft 365
Microsoft Intune
Citrix and remote access
Desktop technologies, including Chrome and Edge browsers, Microsoft Office, email clients, and printers and scanners
End user hardware, including desktops, laptops and mobile devices
Strong technical troubleshooting skills




Ability to manage escalated incidents
Experience working with external support vendors
A strong customer service focus, with excellent stakeholder engagement skills
Strong written and verbal communication skills
Strong time management skills and the ability to work with minimal supervision
Proven ability to transfer skills and knowledge to end users
Understanding of ITIL processes
Understanding of project management methodologies (such as Prince2 or Agile)
Availability to provide after hours support from time to time
Current Australian driver's licence and willingness to travel regularly between sites, with some interstate travel required from time to time
Ability to perform manual handling tasks, including lifting and moving Technology equipment such as PCs, monitors and printers
Experience in the private or public health care sector
Bachelor's degree and/or certifications in Computer Science, Information Technology or a related field
Relevant certifications such as ITIL or PMP
This role is open to Australian citizens and permanent residents only. Visa sponsorship is not available.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.
Please note:
As part of the application process, you will be required to complete pre-employment checks which may include, but are not limited to, reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.
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📌 Senior Service Delivery Analyst (Adelaide)
🏢 Little company of Mary Health care
📍 Adelaide