Customer Experience & Technical Support Specialist
We're looking for a customer service specialist to support Blahst customers across email, live chat, social media and phone.
Blahst sells pressure washers, so this role goes beyond answering order questions.
You'll help customers use their products, work through performance issues and understand what to do when something isn't working as expected.
Some enquiries will be straightforward; others will take a little investigation.
Key responsibilities
Answer customer enquiries by phone, email, live chat and social media
Help customers choose and use the right products
Talk customers through troubleshooting steps in a transparent, patient way
Manage warranty claims, returns, replacements and order issues




Follow up on open cases and keep accurate customer records
Spot recurring product issues and share useful feedback with the team
About you
You may already know your way around pressure washers, tools or mechanical products
You'll need to be someone who picks up technical information quickly and enjoys learning how products work
Friendly and confident phone manner
Patience with frustrated customers
The judgment to investigate an issue when you don't yet know the answer
Customer service experience is valuable, especially if you've helped people troubleshoot products before
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📌 Customer Experience & Technical Support Specialist (Geelong)
🏢 Hermes Trading
📍 Geelong